Refund policy
Return & Refund Policy
At Traumoto, we want you to be completely confident in your purchase. If something isn't right, we're here to help.
14-Day Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in the same condition you received it.
- Be in its original packaging.
- Include proof of purchase.
To start a return, please contact us at support@traumoto.com.
Return Address:
TRAUMOTO RETURNS
2106 Arbour Walk Circle, Unit 2916
Naples, FL 34109
United States
Return Shipping
Unless the return is due to our error (incorrect item, defective product, etc.), customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as Traumoto cannot be responsible for returns lost in transit.
Medical Products
Because Traumoto products contain medical equipment intended for emergency use, used, opened, or damaged medical items cannot be returned for a refund.
If you receive a product that is defective or damaged upon arrival, please contact us immediately and we'll make it right.
Damaged, Incorrect or Missing Items
Please inspect your order upon arrival.
If your order arrives damaged, incomplete, or you received the wrong item, contact us as soon as possible at support@traumoto.com with your order number and photos if applicable.
We'll work quickly to resolve the issue.
Exchanges
If you'd like a different color or product, the fastest option is to return your unused item (once approved) and place a new order.
Lifetime Life Saver Replacement Warranty
If your Traumoto kit is used during a documented life-threatening emergency, we will replace the used medical components free of charge.
Simply contact us with documentation of the incident so we can verify the event.
This warranty exists because our mission is to save lives—not to profit from emergencies.
European Union Customers
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason.
Returned items must be unused, in their original condition and packaging, and include proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, refunds are issued to your original payment method.
Please allow up to 10 business days for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@traumoto.com.
Questions
If you have any questions regarding returns or refunds, we're always happy to help.
